Support line items per cloud provider on invoices
Parent: Atlas Billing Mechanics and Cost Visibility · Published reference · snapshot 2026-10-24 · skill mongodb-cohort-7b4b502e3f24
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Source-anchored research for Support line items per cloud provider on invoices. Run status: COMPLETED.
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Measurements and reference values
- Atlas apportions support charges by cloud usage and lists separate provider support rows. Its example divides support 50% to AWS, 30% to Google Cloud, and 20% to Microsoft Azure. (high confidence) (verified as of 2026-10-18) [source]
Facts and statements
- The invoice Summary shows total monthly paid support; Details shows the provider-level support line items. (low confidence) (verified as of 2026-10-18) [source]
- A provider without usage has no support row. Support usage without a cloud association appears under Other Atlas Usage. (high confidence) (verified as of 2026-10-18) [source]
- Atlas applies one monthly support minimum to the entire organization, separately from provider allocation. (high confidence) (verified as of 2026-10-18) [source]
- For marketplace commitments, Atlas routes each provider's support to that marketplace. With mixed payments, other provider charges can go directly to Atlas. (low confidence) (verified as of 2026-10-18) [source]
- If monthly support usage falls below the minimum, Atlas charges the difference to the primary payment method at month end. (low confidence) (verified as of 2026-10-18) [source]
Children
- No children recorded.