screen recording and resubmission protocol
Parent: Mac App Store App Review Guidelines for Sandboxed Utilities · Published reference · snapshot 2026-10-02
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Source-anchored research for screen recording and resubmission protocol. Run status: COMPLETED.
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How it works
- Resubmitting closes the Resolution Center line of communication, so the safe order is: reply with evidence (e.g. screen recording), wait for the reviewer to confirm or answer, then resubmit only if a code or metadata change is needed. Replies without resubmitting do get answers in practice, but replying alone does not necessarily trigger a fresh review cycle. (medium confidence) [source]
Comparisons and alternatives
- Apple's help text does not document file-size limits, accepted video formats, or whether a link versus an uploaded file is preferred for screen recordings; the pages checked state only that other file types are allowed. (low confidence) (verified as of 2026-10-02) [source]
Facts and statements
- Apple's Resolution Center reply lets Account Holder, Admin, or App Manager roles send up to 4,000 characters and attach files (screenshots, supporting documents) to a rejection reply; the thread stays open only until the developer resubmits to App Review. (high confidence) (verified as of 2026-10-02) [source]
- A metadata-rejected submission can be fixed by editing the cited metadata and resubmitting the same build; a binary rejection requires uploading and selecting a new build. (high confidence) [source]
- For features hard to reproduce in review (hardware, special environments, unusual behaviour), Apple expects a demo video or the hardware; a video can be attached via the Attachment field in App Review Information, with explanations or links in Review Notes. (high confidence) [source]
- Apple's FAQ says screenshots may be attached to the Resolution Center reply to show how the app addresses the rejection, and that the Notes/attachments in App Review Information can explain where reviewers find specific features; this applies to a menu-bar app with no main window. (medium confidence) [source]
- Appeals go to the App Review Board through App Store Connect: give specific reasons the app complies, submit one appeal per rejected submission, and answer any pending information request before appealing. (high confidence) [source]
- Apple generally responds to Resolution Center messages within about 24 hours, but forum reports describe repetitive copy-paste replies that ignore the developer's specific question. (low confidence) (verified as of 2026-10-02) [source]
Children
- No children recorded.