Semantic Monitoring, Reporting & Customer Dashboards for TAM (value-chain synthesis)

TAM Operations

Hub for the MongoDB Technical Account Manager’s operational toolkit — producing account deliverables, scoring customer health, running case and incident operations, automating reports, and integrating the Customer Dashboard’s support data. Each former standalone skill is an on-demand reference under this hub’s references/.

Boundary: this hub owns the TAM operator’s own work — deliverables, health, case/incident process, reporting, and the support-API integration. When the question is about MongoDB/Atlas technical depth, the prose craft of a deliverable, or MCP tooling mechanics, defer to the sibling hubs.

Sub-skill routing table (14 references)

Sub-topic When to load Reference file
tam-expertise TAM deliverables, health/churn/NRR, success frameworks, 30-60-90 onboarding, escalation/stakeholder dynamics references/tam-expertise.md
tam-reference MongoDB Premium Services TAM operating reference — roles, S1–S4 SLAs, JIMP, lifecycle, Straight-to-8, Monday references/tam-reference.md
tam-account-reports Generate a named-account doc from live MCP data — account review, support plan, JIMP, weekly update, case analysis references/tam-account-reports.md
account-health-scorer Health-scoring algorithms — weighted composites, signals, grading, time-series trending, anomaly detection references/account-health-scorer.md
account-artifacts-collector Parallel data collection across MCP + local sources, persisting typed JSON artifacts for reports references/account-artifacts-collector.md
operator-report-generator Operator report engines — shift handoff (SBAR), meeting prep, freshness scoring, BLUF, template rendering references/operator-report-generator.md
customer-file-consolidator Collect/dedupe/consolidate a customer’s local files into a unified TAM briefing, ingest to corpus references/customer-file-consolidator.md
case-tracker Build/extend the active case tracker — TS Tools API, case schema, severity model, LLM summarization, diagnostics references/case-tracker.md
case-timeline-visualization Vanilla-JS temporal/event-sequence visualization — DOM/SVG/Canvas, zoom/scroll, accessibility references/case-timeline-visualization.md
incident-response Incident lifecycle — SEV classification, IC/roles, postmortems, SLO/SLI + error budgets, on-call, MTTD/MTTR references/incident-response/SKILL.md
autoremediation Self-healing — retry/circuit-breaker, recovery, graceful degradation, canary rollback, AI repair loops references/autoremediation.md
firedrill-integration-tester Firedrill/game-day validation — scenarios, safety/abort, scoring, agent orchestration via firedrill tools references/firedrill-integration-tester/SKILL.md
ts-tools-support-api TS Tools Support API impl patterns — auth cascade, normalization, getCaseBundle, retry/backoff, Socket.IO references/ts-tools-support-api.md
tstools-reference TS Tools Support API endpoint reference — 92 endpoints, request/response shapes, cookie-vs-Bearer, Socket.IO references/tstools-reference.md

Top-level skills (not folded references) this hub hands off to: